Return Policy
At Wonder Bliss, your satisfaction is our top priority. We understand that shopping online can sometimes be challenging, and we are here to ensure that your experience with us is nothing short of exceptional. Our return policy is designed with your convenience and peace of mind in mind, reflecting our commitment to providing you with the highest level of service and quality products.
We accept returns for accessories such as veils, shoes, and crowns. These items may be returned within 14 days of delivery for a refund, provided they are in their original condition with all tags attached. This policy allows our customers to shop with confidence while preserving the integrity of our made-to-order dress collections.
Made-to-Order Dresses
All of our dresses are meticulously handmade and made to order, tailored specifically to your preferences. Once your order is placed, it is crafted uniquely for you.
For this reason, we do not accept returns or exchanges for made-to-order dresses.
Please note that all dresses are carefully quality-checked before shipping and sent without damage. Any damages occurring during try-on or alterations are not the responsibility of Wonder Bliss. Each gown is created with care, precision, and attention to detail to meet your specifications.
Our Commitment to Excellence
From the moment you choose Wonder Bliss, you become a valued member of our community. We take pride in offering thoughtfully designed and carefully crafted gowns and accessories. Whether you are searching for the perfect bridal gown or an elegant evening accessory, we are dedicated to helping you find exactly what you are looking for.
Transparent and Clear Guidelines
We believe in transparency and clarity when it comes to our return policy. By clearly outlining our guidelines, we aim to provide you with a full understanding of how returns are handled at Wonder Bliss. Our team is always available to assist you if you need support with your order.
Your Satisfaction Guaranteed
Your satisfaction is our ultimate goal. If you are not completely satisfied with an accessory purchase, we encourage you to contact our customer service team. We are here to listen, assist, and work toward a solution that ensures a positive shopping experience.
📧 Email: info@wonderbliss.com
🌐 Website: www.wonder-bliss.com
Sizing and Fitting Issues
To allow for minor adjustments, our tailors leave additional fabric in the seams of all dresses. Finished gowns may vary by approximately one inch from the provided measurements. This allows for professional alterations to achieve the perfect fit.
Color Mismatch
Please note that slight color variations may occur due to differences in screen settings on computers or mobile devices. These variations are not considered defects.
Item Is the Size You Ordered but Does Not Fit
If an item is made according to the measurements you provided but does not fit as expected, it cannot be returned or exchanged. We recommend using a local tailoring service at your own expense. Please note that if sizing differences are significant, resizing may not be possible.
Exchange Policy
At this time, we do not offer exchanges for any products. All dresses are made to order, and we do not keep extra inventory for exchanges. If you wish to purchase a different item, a new order must be placed.
Order Cancellation
We understand that circumstances may change. Please review our cancellation policy carefully:
- Orders canceled within 24 hours of confirmation receive a 90% refund
- Orders canceled within 24–72 hours receive an 80% refund
- Orders canceled within 72–120 hours receive a 50% refund
- Orders cannot be canceled once shipped
Additional Assistance
For all approved returns:
- The customer is responsible for return shipping fees
- A 50% restocking fee will apply
- Only DHL or FedEx tracking numbers are accepted
- Returns sent via other carriers will be automatically returned to the sender
